CONTACTING

YOU BY

TEXT MESSAGE

 

 

We are now beginning to make contact with you via Text Message.  

 

 

If you DO NOT wish to be contacted in this way, please let us know.

 

 

If you are happy for this to happen, please let us have your up-to-date mobile phone number at your convenience or next time you are in contact with us.

 

Thank you.

HGV MEDICALS

 

 

 

 

If you need a HGV Medical for your employer, please contact Reception for an appointment.

 

 

 

This usually lasts for 30 minutes.

 

 

 

You should bring ALL PAPERWORK with you to your appointment as we will not be able provide these to you.

 

 

 

There is a £50 fee for this service, payable on the day of the appointment.

 

TO MAKE AN APPOINTMENT:

 

 

With Doctor or Practice Nurse / Treatment Room         Tel:  028 25 821551

 

You can speak with a member of our Reception Team 8.00 am until 5.30 pm (Monday-Friday)

 

 

You can also book Treatment Room appointments with us via our new On-Line Service:

 

https://www.myvisiononline.co.uk>

 

You must be registered to to avail of the on-line service

- please contact Reception to register for this service.

 

 

 

 Medicals take 30 minutes so please contact a member of Reception Team to book.

 

When booking an appointment for bloods to be taken in the Treatment Room, please book before 3.45 am as samples are collected at this time.

 

 

Consultation Times

 

Monday - Friday

8.30 am - 11.20 am              2.30 pm - 4.50 pm

 

 

 

 

 

 

 

 

Health Centre Closures

 

At times the Health Centre will be closed on a Wednesday afternoon (from 1.00 pm onwards), however, patients will be notified of any planned closures in good time.

 

 

 

 

 

Booked Appointments

 

Following on from the COVID pandemic, it is still recommended that we provide a telephone consultation to you.  If the doctor needs to see you following this, they will arrange this with you during the telephone call.

 

The Reception Team have a limited number of bookable face-to-face appointments - these can only be booked for the week ahead.  If you cannot attend your appointment please cancel this so that we can offer it to another patient.

 

PLEASE ADVISE THE RECEPTIONIST IF YOU HAVE ANY COVID-RELATED SYMPTOMS.

 

 

Our doors are open each week day to facilitate your needs.

 

 

 

Telephone Consultations

 

The doctors are available for telephone consultations on each week day from 8.00 am (sharp) and 2.00 pm (sharp) for a limited time each week day.  Outside these times, only emergency calls will be put through to the duty doctor on call.

 

You can speak with the Treatment Room and Practice Nurses during some clinic times, however, you may be asked to telephone again if a patient is currently in consultation with them.

 

 

 

 

 

Booking a Routine Appointment

 

You can book a limited number of face-to-face appointments up to 1 week ahead, especially if you wish to see a specific doctor.  If one of the doctors asks you come back to see him/her, make sure you book the appointment in advance.

 

 

Longer Appointments

 

Should the doctor need to see you, face-to-face appointments are normally for 10 minutes' duration.

 

Some Nurse appointments can take longer, for example, Cervical Cytology, Medicals, New Registration.  If this is the type of appointment that you require, please inform the Receptionist.

 

 

 

 

CANCELLING APPOINTMENTS

 

Pre-Pandemic - on average we lost around 90 appointments each month

because patients failed to tell us that they couldn't attend.

 

 If you need to cancel a booked appointment, please telephone us on 028 25 821551 and our Reception Team will be happy to reschedule one to another time where available.